Cloudelligent is looking for competent candidates for the position of IT Support Specialist (L1/L2).

Position Title: IT Support Specialist (L1/L2)
Location: DHA Phase-II, Islamabad
Timings: 8am-5pm Central Time (US), Onsite

About Cloudelligent

Cloudelligent is Cloud-native consultancy and AWS Advanced consulting partner! We specialize in providing bespoke cloud solutions to the SMB & enterprise segments as well as the public sector (Non-Profit Organizations). Being a next-gen cloud service provider, Cloudelligent helps small businesses & medium/large enterprises to break free from hardware lifecycle and capital expenditures, allowing them to make the most out of their cloud investment. We have an international footprint with a diverse team of domain experts, and we are customer obsessed.

Responsibilities

• Manage activation issues for Microsoft 365 Apps for enterprise.
• Troubleshoot software, hardware, and network issues.
• Train end-users how to setup and use new technologies.
• Support Cloudelligent in-house IT operations at Islamabad office.
• Perform vendor management for procurement and support (Cloudelligent/Clients).
• Assist Cloud team with migration and supporting infrastructure on Azure/AWS.
• Backup and restore organization's data files and systems.
• Install, configure, and upgrade PC software and operating systems.
• Manage inventory and track IT assets used by the organization.
• Maintain and deploy images of laptops for quick deployment.
• Use specialized help desk support software to take control of end-users' computers to troubleshoot, diagnose and resolve complex issues.
• Author, edit, and manage IT documentation to improve our clients IT policy, procedures, and protocols.
• Manage the helpdesk collaboratively for optimal performance and support by resolving incidents in a timely manner.
• Prepare and present weekly updates.
• Participate in IT projects.

Requirements

• Bachelor's degree in information technology, computer science or related field.
• 2+ years of experience providing customer-focused technical support.
• Office 365 administration experience.
• Office 365 SharePoint Administrator experience.
• Experience with Azure AD and Exchange online.
• Experience with OKTA or any other IAM Provider.
• Experience using RMM/Ticketing System preferably Connectwise.
• Good Knowledge of Power App and Sharepoint is a MUST.
• Proficient knowledge of Windows operating systems.
• Microsoft certifications a plus.
• Effective communication skills (proficiency in English language).
• Self-driven, ability to work independently or as part of a project team with limited supervision.